ShareThis1 |
When a client emails or calls I will try to think of them as someone I really adore (rather than someone who needs something or wants changes). How would I talk to that person? How would I make them feel important? How would I handle requests that are hard to do?
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When I feel like I have helped my clients without compromising what I need to do. |
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When I don't dread getting email or calls. |
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Remember that my job is to help clients, either through education or solving their problems. I can't fix everything but I can offer ideas and insights. Remember that its not personal. |
Created Jul 13, 2009
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Other
Comments & Observations
Lizzy Phone call in 10 minutes. Feel dread. My goal in this meeting is to learn what I can about the project, find out about budget and timeline. And make the client feel heard. So this means listen, reiterate, and reenforce conversation.
Jul 13, 2009
Lizzy Had a good call with client. Talked to him like he was an old friend. Envisioning the call this way really helped me vibrate the right energy.
Jul 13, 2009
Lizzy This continues to work well and changes my whole attitude when I talk with clients.
Jul 22, 2009